Compatibility Questions

• What browsers and operating systems does cFares support?

  cFares supports the following browsers and operating systems :

  1. Internet Explorer (5.5, 6.0) on Windows XP and Windows 2000
  2. Mozilla-Firefox (1.5) on Macintosh OS X, Windows XP, Windows 2000 and Linux OS
  3. Netscape Navigator (4.5 onwards) on Windows XP, Windows 2000 and Linux OS

• Can I search cFares with a Mac or Apple computer?

  Yes. cFares supports Mac OS X using the Firefox 1.5 browser.  This is available as a free download from http://www.mozilla.com. The Safari browser is not currently supported but this is under construction.

Getting Started

• Does cFares have a privacy policy?

  Yes, cFares has a comprehensive privacy policy. All user information is kept completely confidential. We do not share, distribute, or sell any information about our users to anyone. Review our privacy policy for a detailed description.

• How do I get started?

  Using cFares to find and buy the lowest cost plane tickets available is as easy as 1-2-3

1. Use the search dialog box to Search for the itinerary and dates of travel that you want and then sort through the results.
2. Select the travel fare/itinerary combination that is right for you and then Join cFares as a Platinum or Gold member to take full advantage of our fares.
3. Buy the ticket you selected either directly from us if it is shown as a cFares ticket, or from one of our travel partners, and make sure you apply for a discount if one is available for that ticket.

Using cFares

• Learn More About Gold Membership

Gold Fares are available for both Gold and Platinum members and represent the best publicly available Internet fares. Gold membership is free and it is easy to become a Gold member as part of your ticket-buying process. When you are ready to buy a Gold fare ticket, we will connect you to the website of the appropriate travel partner (an airline or online travel site). You will purchase your ticket directly from the travel partner. We charge you no service fee for our referral, so you are getting the same fare that you would find by going directly to our travel partner's site.

• What is a cFares Platinum Membership and what does it cost?

cFares is set up like Costco whereby members join to get wholesale and discounted pricing on many routes as well as the cheapest internet pricing available on all other routes. Many of these fares are simply not available anywhere else on the web. Platinum memberships cost $50 annually. Platinum members may buy as many tickets as they wish for the duration of their membership. In most cases membership pays for itself in 1 or 2 flights.

The cFares Platinum Membership is like your frequent flier program – it is an individual benefit that gives valuable benefits and advantages to you as an individual.

• Will cFares always have the cheapest fares?

No, nobody can guarantee that they will always have the cheapest fares. However, we have proven that because of our access to wholesale fares and our proprietary discounting technology, we will consistently beat fares from all other sites over 90-95% of the time.

• Can I book tickets and claim rebates for friends and family on my credit card as a Platinum Member?

Platinum memberships are for personal use only. Platinum members may purchase an unlimited number of Platinum tickets for themselves.

Some Platinum tickets come with a rebate for the Platinum member buying the ticket. To be eligible for the rebate, the Platinum member must be listed as a passenger on that ticket. No rebates will be paid if the member is not a passenger.

Platinum members may also purchase tickets for their family members. However, in such cases only the Platinum member is eligible for receiving any rebate associated with his or her individual ticket. In particular, family members who are not Platinum members do not qualify for any rebate.

• I want to purchase an Internet fare in my search results. How does this site work?

cFares is a unique airfare search site which allows you to comparison shop from a large number of airline and travel agency booking sites for low cost travel. cFares is NOT really the booking site. Think of cFares as a “Google for airfares”. cFares delivers a 360 degree view of the best airfares in the market, including deals you won't find anywhere else, by searching major online travel agency sites airline sites, and finding special negotiated deals with airline ticket wholesalers.

Although the airfares presented by cFares have been obtained by cFares from sources believed to be reliable, they are provided on an "as is" basis without warranties of any kind. cFares assumes no responsibility for the consequences of any errors or omissions at the source booking websites. cFares does not make any recommendation regarding any of the travel inventory issued by any of the companies identified on cFares nor the advisability of buying or selling such inventory generally.

To purchase a desired ticket, you can click on the "Buy" button on the web search results page. This will take you directly to the booking website offering your selected itinerary where you can complete your purchase. Any questions or problems at the airfare booking web site should be discussed directly with the customer service contact at the booking web site.

• I'm a travel agent or I book my company's employees travel: can I use my Platinum membership to book employees or clients and apply for a rebate?

No, we do not allow for Platinum members to claim rebates for anyone other than themselves. If you are a travel agent or want to book others, cFares has an affiliate program where we offer an incentive to signup Platinum members. Please contact thru support (support@cfares.com) if you would like information on our affiliate program.

• Learn More About Platinum Fares

Platinum fares are fares displayed in the Platinum section of the cFares search results page. These fares are generally not available anywhere else on the web. Anyone can view these fares, however you must be a cFares Platinum member in order to buy a Platinum fare ticket. In most cases your membership should pay for itself in 1 or 2 flights. It is easy to become a Platinum member as part of your ticket-buying process.

There are two types of Platinum fares on the cFares site. Some Platinum tickets are sold directly on the cFares website. You simply pay the amount shown on the search results and subsequent booking pages.

Other Platinum fares have a rebate associated with them that is displayed next to the itinerary and the fare. As part of the buying process for such fares, we provide you with an online rebate coupon. We then connect you to the airfare booking website (airline or online travel agency site) that we obtained the fare from. You will purchase your ticket directly from that airfare booking website, then return to the cFares Platinum rebate coupon page to apply for your rebate.

For example, you may find a roundtrip ticket from San Francisco to Singapore for $1000 on cFares, with a $50 rebate associated with it. When you select that ticket, you are routed to the airfare booking site (airline or online travel agency site) where we found the $1000 fare. You book the ticket at the booking site for $1000. After purchasing the ticket the booking site, you will return to the cFares Platinum rebate coupon page to apply for the $50 rebate. Once tickets are issued your rebate will be processed. This can take up to 10 business days to process and up to two billing cycles to reflect in your statement.

Remember, Platinum memberships are for personal use only. Platinum members may purchase an unlimited number of Platinum tickets for themselves.

Some Platinum tickets come with a rebate for the Platinum member buying the ticket. To be eligible for the rebate, the Platinum member must be listed as a passenger on that ticket. No rebates will be paid if the member is not a passenger.

Platinum members may also purchase tickets for their family members. However, in such cases only the Platinum member is eligible for receiving any rebate associated with his or her individual ticket. In particular, family members who are not Platinum members do not qualify for any rebate.

• The cFares Refund Policy

cFares will refund a Platinum membership fee if the request is made in writing to support@cFares.com within the first 30 days of membership. (No Platinum membership fee refund will be issued once the member has purchased a Platinum fare.)

Technical Support

 

• Can I book multi-leg flights with cFares?

Yes, cFares does have multi-leg flights up to 4 flight segments, or 3 segments with an “open jaw” itinerary. If your multi-leg travel requirements are greater than this, please contact us at support@cfares.com and we will help you.

• Can I obtain search results for one way, open jaw or circle trip itineraries?

Yes, cFares provides results for one way, open jaw and circle trip itineraries.

• Can cFares continue to search without displaying airfare results?

This is not expected behavior on the cFares website. If it does happen, check your browser settings.

1. Open up Internet Explorer and click on the "Tools" tab at the top of the page.
2. Click on the "Internet Options" tab
3. Click on the "General" tab
4. Under "Temporary Internet Files" click on "Settings"
5. Check for "New Version of Stored Pages". Make certain that you click on one of the following options: "Every Visit To Page"   OR     "Automatically" tab
6. Click OK at the bottom of the page

 

• Do the fares and rates listed on cFares include taxes and fees?

cFares displays the same price that is shown on the results pages of the airfare booking sites it is searching. Sometimes the price changes on airfare booking sites between their search results page and their final booking page. This is an error on the airfare booking site and not on cFares.

Although the airfares presented by cFares have been obtained by cFares from sources believed to be reliable, they are provided on an "as is" basis without warranties of any kind. cFares assumes no responsibility for the consequences of any errors or omissions at the source booking websites. cFares does not make any recommendation regarding any of the travel inventory issued by any of the companies identified on cFares nor the advisability of buying or selling such inventory generally.

• Does cFares support regional airport codes?

Yes.

• Does cFares support searches by city name?

Yes. However for best results, we recommend utilizing standard airport codes.

• How can I sort my results differently?

The column header links at the top of the search results page allows our members to sort their search results by price, time, airline, airport, and number of stops. The filtering check boxes and slider bars at the left of the search results page allow our members to filter out fares and airlines that they are not interested in.

• How long does it take to obtain search results on cFares?

cFares scours the web and offers the best selection of the best fares available in the market. Some results come back within seconds, others take a little longer. While you can make a selection as soon as you see a fare you like, it is also advisable to wait because sometimes the best fares might come up a minute or two into the search.

• How many days in advance can I receive search results?

cFares will return search results upto 330 days in advance of the date of search.

• I checked the "Area Airports" box on the cFares website and have experienced difficulties finding flights from other airports in my area.

cFares "Area Airports" conducts a search per your specifications and will only display fares from other area airports if they produce a lower air fare than the airport entered.

• I clicked on "Airline" in the sort box and a pop-up-box that said "Security Information" appeared and asked if I wanted to display nonsecure items. What should I do?

Click the Yes box on the screen. This enables you to view itinerary content from all airfare booking sites (airline sites, online travel agency sites, discount travel sites).

• I forgot my user name and/or password?

Your user name is your email address. You can retrieve your password by signing in using your email address. In the box that opens, please note the "Forgot password?" link. Click on that the link and our IT Team will send an email with your password to your address immediately. If logging in is still a problem, simply click on "Help" on the lower portion of the cFares home page and send email about your problem to support@cFares.com and we will send you your user name and password information.

• I have obtained search results that I do not understand or appears to be incorrect. What is the best means of communicating this to cFares?

Simply click on the "Help" link on the lower portion of the cFares home page and then click on support@cFares.comso that our Customer Service Team can promptly respond to your request.

• I wanted to purchase an Internet fare but my screen "Froze" when I clicked the [continue] button. What happened?

You may have a Pop-Up Blocker running. If so, temporarily disable the Pop-Up Blocker by pressing and holding down the [Ctrl] key on the lower left of your keyboard. Simultaneously, slide the curser over the [Continue] button on the screen and left click your mouse. This should allow the website page to appear.

• In the cFares Search results page, I noticed "UNKN" listed as an airline code.

cFares will display an airline code of "UNKN" if it is not recognized in the cFares airline code table. Place the curser over the airline code "UNKN" and the airline name will be displayed.

• Is it possible for a lower airfare option to be available on a website that did not appear in the original search results?

Fares change in real-time in the market. Hence, even though unlikely, you may find a lower fare once you reach the airfare booking site.

• Occasionally within search results I will see an airline listed by name but with no flight numbers. Why does this happen?

Some web travel sites withhold the airline carrier information until tickets are purchased.

• The search results on my screen may go blank for a couple of seconds while I am waiting for my search results. What is happening?

The search engine is continually updating the content from all airfares in the market. As the screen refreshes, the screen might momentarily go blank.

• Will cFares identify all class of service options available?

cFares allows members to choose economy, business or first class fare searches.

• How can I change my search criteria?

Simply click on the ”New Search” tab on the left hand side of the cFares search results page and enter the new search criteria.

• How do I stop a search?

Simply click the [Stop Search] button on the left hand side of the cFares search results page.

• I requested Business Class, but the results returned included economy class options. Why?

If Business Class is not available from the airline partner, they may occasionally supplement a lower class of service to deliver a 360 degree view of all air fares in the market.

• Will I receive Frequent Flyer Miles when I book air travel through cFares?

Yes, you can receive Frequent Flyer Miles on tickets referred to you by cFares as long as the airfare booking site where you are booking supports this capability. Otherwise you will want to call the carrier and add it yourself along with any other special requests you may have.